We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, signup to newsletters, request product or services information, provide feedback and participate in competitions. The personal information you give us could include your name, email address, postal address, telephone number, social media identities, website address, and any other information you voluntarily enter into contact forms or emails. 

We use personal information about you to process your order, manage your account, send requested information and, if you agree, to email you about other products and services we think may be of interest to you. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies. We use anonymous information collected from the website to personalise your repeat visits and to improve the content and functionality of this website. We will not share your information for marketing purposes unless specifically requested by you opting in to share your information by signing up for our newsletter. Your information will only be shared with the organisation you have opted in to sharing it with and no one else.

If you sign up for our newsletter, you have a right at any time to stop us from contacting you for marketing purposes or giving your information to other trading names of Mettalife Limited.

We use a third party, MailChimp, to send our newsletters. This data is stored in the United States of America. MailChimp is compliant with the EU-US Privacy Shield framework and has a GDPR compliant privacy policy.

UK tax law requires us to keep your basic personal data for any financial transactions (name, address, contact details) for a minimum of 6 years, after which time it can be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Please contact us via the details below if you wish to have your details destroyed.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We use cookies to remember users’ settings between visits and to enable collection of non-personally identifiable statistical data about our users’ browsing patterns using Google Analytics. Read Google’s Privacy Policy by visiting policies.google.com/privacy. Third-party services (such as site search and social media links), embedded content (such as YouTube videos and adverts) and third-party merchant links may set their own cookies. These cookies are not controlled by us, therefore, please refer to the third-party websites for their cookie policies. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies